If you want to exchange your product for any reason, please contact us first so we can guide you through the process. We offer a refund for your purchase, except for shipping and handling fees, once we receive the returned item. However, we do not refund shipping costs for our paid shipping service. Please note that you should not send your purchase back to us without our authorization.
At Geometriclamp.com, we comply with relevant legal requirements, such as warranties, returns, and more, that may apply based on your location as a buyer. For instance, most EU countries offer a 2-year legal conformity warranty and a 14-day right to return, though the buyer must pay for the return shipping. Check out our free return policy, which we offer on select products.
You can cancel your order until it is shipped. If you need to make a change or cancel your order after it has been paid, please contact us within 12 hours. Once we start the packaging and shipping process, we cannot cancel your order.
You may submit a refund request within 15 days of receiving your items by contacting us through our Contact Us page. To be eligible for a return, your item must be unused and in the same condition as when you received it. Your item must be in its original packaging and have a receipt or proof of purchase.
At Geometric Lamps, we prioritize your satisfaction and strive to provide the best customer service. We understand that there may be instances where you need to request a refund or reshipment for products you have ordered. You are eligible for a refund or reshipment if any of the following conditions apply:
- The products you ordered do not arrive within the guaranteed time frame of 45 days (excluding 2-5 day processing).
- You have received the wrong item.
- You do not want the product you received.
Please note that we are unable to issue a refund if the non-delivery of your order is due to factors within your control, such as providing an incorrect shipping address. However, we are committed to resolving any issues that arise and will work with you to find a suitable solution.
Once we receive your returned item, our dedicated team will carefully inspect it to ensure its condition. We will promptly notify you regarding the status of your refund after the inspection. If your return is approved, we will initiate a refund to your credit card or original method of payment. The exact timeframe for receiving the credited amount may vary depending on your card issuer’s policies.
It is important to mention that certain situations may fall outside our refund policy. These include cases where the non-delivery of your order is caused by exceptional circumstances beyond our control, such as customs delays or natural disasters. Additionally, customized products based on your own design are non-refundable.
We are committed to resolving any concerns you may have, so please do not hesitate to reach out to our customer support team if you require further assistance. Your satisfaction is our top priority, and we will do our best to ensure a positive resolution to any issue you encounter.
For products that do not offer free returns, you will be responsible for paying your own shipping costs when returning your item. Please insure your return shipment and note that shipping costs are nonrefundable. However, for our free return policy, you have an extra 15 days to decide if you want to keep or return the item, provided it is unused, unwashed, and in its original condition with packaging and tags. This service is available in supported countries, including the mainland territories of the United States, Canada, Australia, United Kingdom, France, Spain, Germany, and Russia, though not all products on Geometriclamp.com offer the free return service.
To see if a product has the Free Return service, please read the product details page for any additional notes. If this service is available, you have an extra 15 days to decide if you want to keep or return the item, provided it is unused, unwashed, and in its original condition with packaging and tags. Our Free Return service is fast and easy, as you can return items locally by obtaining a return code or label and completing the return process at a designated logistics company’s service point. Items will be processed at a local warehouse instead of being sent back to the country of origin. Note that you can only enjoy one-time free local return for one order, so please consider returning jointly the products to avoid paying that additional shipping cost.